Privacy
Privacy policy
Last updated · July 2026
Melisa Home is a small studio based in Sacramento, California, selling to customers in the United States and Canada. We collect as little as we can, use it only to get your candles to you, and never sell it. Here’s exactly what that means.
What we collect
When you order or get in touch, we collect:
- Identifiers and contact details — your name, email, phone number, and shipping address — so we can confirm and deliver your order.
- Order information — the details of what you bought and your order history with us.
- If you join our mailing list, the email address you signed up with.
- Basic, first-party information about how the site is used — like which pages are visited — collected by our own analytics, with no third-party trackers.
Payment is handled by Stripe, our payment processor, on its secure checkout page. Your card number goes directly to Stripe and is never seen or stored by us — we only receive confirmation that the payment went through, along with the contact and shipping details you enter at checkout. You can read how Stripe handles your data in Stripe’s privacy policy.
How we use it
- To process your payment, confirm your order, and ship it.
- To send you order and shipping confirmations by email.
- To reply when you contact us.
- To handle returns, replacements, and any issues.
- To send our newsletter — only if you’ve signed up for it, and you can unsubscribe at any time using the link in every email.
- To improve our products and our store.
Cookies & what stays in your browser
Your cart is saved in your own browser’s local storage so the site remembers it between visits — it lives on your device, not on a profile about you. We don’t run third-party advertising, cross-site tracking, or third-party analytics cookies. Because we don’t track you across other sites, the site behaves the same whether or not your browser sends a “Do Not Track” signal.
Who we share it with
Only the companies that help us run the store, and only what they need to do the job:
- Stripe, which processes payments and collects your checkout details.
- Shipping carriers such as USPS and UPS, which receive your name and address to deliver your order.
- Our email delivery service, which sends order confirmations and, if you’ve opted in, our newsletter.
We never sell or rent your personal information, and we don’t share it with anyone for their own marketing. We may disclose information if the law requires it — for example, in response to a valid legal request.
How long we keep it
We keep order details for as long as we need them for our records and any tax or legal obligations, then no longer. You can ask us to delete your information at any time, and we’ll do so unless the law requires us to keep it.
How we protect it
The site is served over an encrypted connection (HTTPS), payments are handled by Stripe on PCI-compliant infrastructure, and access to order information is limited to the people who need it to fulfill your order. No system is perfectly secure, but we keep what we store to a minimum so there’s little to lose.
Your choices & rights
Wherever you live, you can ask us to see, correct, or delete the personal information we hold about you — just email help@melisa-home.com and we’ll take care of it. We’ll never treat you differently for exercising these rights.
- California residents: California law gives you the right to know what personal information we collect, to request a copy of it, and to request that we delete or correct it. This page describes everything we collect. We do not sell or share your personal information as those terms are defined in California law, so there is nothing to opt out of.
- Canadian customers: your information is transferred to, stored, and processed in the United States, where we and our service providers operate, and may be accessible to authorities there under US law. You may withdraw consent to our use of your information (except what we need to complete an order you’ve placed), and you have the right to access and correct it. If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Children
Our store isn’t directed at children, and we don’t knowingly collect information from anyone under 16. If you believe a child has given us personal information, email us and we’ll delete it.
Changes to this policy
If we update how we handle your information, we’ll revise this page and refresh the date at the top. Meaningful changes will be noted here before they take effect.
Questions about your privacy? Reach us anytime at help@melisa-home.com.