Free U.S. shipping over $35 · Hand-poured to order in small batches

Shipping

Shipping options

Last updated · July 2026

Every Melisa Home candle is poured by hand in Sacramento, California, in small batches, so each order gets a little care before it heads your way. We ship to the United States and Canada — here’s what to expect once you’ve placed an order.

Processing time

You’ll get an order confirmation by email right after checkout. Orders are then poured, cured, and packed within 1–3 business days. Around new launches, holidays, or larger orders this can take a little longer — if we can’t ship within the window we’ve stated, we’ll let you know, and you can wait for the new date or cancel for a full refund.

Delivery within the US

We ship across the United States with USPS and UPS. As soon as your order is on its way, we’ll email you a tracking number. Transit usually takes 4–7 business days depending on where you are. Shipping is calculated at checkout based on your address.

Delivery to Canada

We’re happy to ship to Canada. Canadian orders travel with USPS/UPS and their Canadian partners, and transit usually takes 7–14 business days after shipping, plus any time your parcel spends in customs. Shipping is calculated at checkout. Our prices don’t include Canadian import duties, customs fees, or taxes (GST/HST/PST) — if the border agency charges any, they’re collected from you as the recipient, usually by the carrier at delivery. We can’t predict or refund those charges, and we can’t mark commercial orders as gifts.

How we pack

Glass and wax are fragile travelers, so every candle is wrapped in protective padding and snugged into a right-sized box. We use recyclable materials wherever we can.

Outside the US & Canada

For now our store ships to the United States and Canada only. If you’re elsewhere, you can order from us on Etsy, or write to us and we’ll do our best to help.

Delays, lost, or damaged parcels

Once a parcel leaves our studio it’s in the carrier’s hands. If tracking stalls or something arrives less than perfect:

  • Give the tracking a day or two to update — carriers sometimes scan late.
  • If your order arrives damaged, email us within 7 days of delivery with a photo and we’ll make it right. See our return policy for details.
  • If a package is marked delivered but you can’t find it, check with neighbors and your local carrier, then reach out and we’ll help you track it down.

Still have a question we didn’t cover? We’re happy to help — write to us at help@melisa-home.com.