Return policy

If your candle arrives damaged, or there’s a genuine problem with how it was made, we’ll replace it or refund you — no fuss. For everything else, here’s how returns and exchanges work.

Unused, unburned candles in their original condition and packaging can be returned or exchanged within 30 days of delivery. Reach out before sending anything back so we can confirm the details. For change-of-mind returns, the cost of return shipping is yours, and the original shipping isn’t refundable.

Returning from Canada? Email us first and we’ll walk you through it — the parcel needs to be declared as “returned US goods” so neither of us gets charged duties on the way back. Any customs charges you paid on delivery are collected by the Canadian border agency, not by us, so they’d need to be claimed back from the CBSA directly.

If your order shows up damaged, or has a defect like a wick or burn issue from our end, email us within 7 days of delivery with your order number and a photo of the candle and packaging. Please don’t ship it back unless we ask — in most cases a photo is all we need to send a free replacement or refund.

Once we’ve received and checked a returned item, we’ll let you know your refund is on the way. Approved refunds go back to your original payment method through Stripe, usually within 5–10 business days depending on your bank. Refunds are issued in US dollars — for Canadian cards, your bank converts at its own rate, so the amount in CAD may differ slightly from what you paid. Original shipping is refunded only when the return is our mistake.

Discounted, clearance, and gift-with-purchase items are final sale and can’t be returned or exchanged — unless they arrive damaged, in which case our promise above still applies.